The Sales Director will be responsible for launching Rapalogix Health into the market, acquiring and growing provider accounts, and ensuring a premium customer experience. As the first sales hire, this role requires both senior-level sales execution and hands-on operational support to ensure accounts are onboarded smoothly, orders are fulfilled, and customer service expectations are met.

You will own the sales pipeline from prospecting through account activation and retention, while also absorbing the operational and customer support duties that will later transition to additional hires. In addition to direct sales responsibilities, this individual will play a critical role in building the future sales team, representing Rapalogix at the highest levels, and shaping the company’s commercial analytics and infrastructure.

Sales & Market Development

• Build, own, and execute the go-to-market sales strategy targeting aesthetic practices and dermatologists.
• Generate, qualify, and close new accounts; establish reorder behavior and long-term loyalty.
• Represent Rapalogix at industry events, trade shows, and in-practice trainings.
• Develop tailored outreach strategies and sales playbooks by customer type.
• Partner with marketing and clinical leadership to deliver coordinated presentations, ensuring scientific credibility and commercial alignment.
  

Account Management & Customer Experience

• Serve as the primary commercial point of contact for practices, providing a high-touch, white-glove experience.
• Lead account onboarding, education, and staff training to support successful integration.
• Build and refine customer-facing resources (FAQs, email/call scripts, educational tools).
• Monitor inquiries via email, chat, and phone; escalate issues with clear documentation and follow-up.
• Continuously gather and act on customer feedback to improve onboarding and engagement flows.
  

Commercial Operations & Fulfillment

• Oversee fulfillment and day-to-day logistics during the early stages, including hands-on coordination as needed.
• Draft and manage SOPs for order processing, returns, shipping, and product handling.
• Serve as liaison between internal teams (inventory, finance, marketing) and external partners.
• Support implementation and optimization of CRM (HubSpot), e-commerce (Shopify), and customer service tools.
  

People Management & Team Growth

• Serve as a player-coach, initially owning execution while preparing to build a broader sales force.
• Recruit, train, and mentor future sales team members as the organization grows.
• Establish a performance-driven, customer-centric culture within the sales function.
• Create sales training programs and playbooks to ensure consistency and excellence across the team.
  

Industry & Stakeholder Representation

• Represent Rapalogix with confidence and credibility in front of providers, key opinion leaders, and industry partners.
• Present commercial updates and market insights to the board of directors and investors.
• Collaborate with leadership on strategic planning, providing field perspective to guide decisions.
• Act as a visible ambassador for the Rapalogix brand at industry events and conferences.
  

Commercial Analytics & Territory Design

• Partner with Commercial Operations to develop sales reporting, dashboards, and forecasting.
• Provide sales leadership input into territory design and alignment, ensuring practical considerations (e.g., customer clusters, local talent, provider relationships) complement data-driven analytics.
• In early stages, oversee account allocation and coverage planning while anticipating future scalability.
• Support the evaluation and adoption of territory mapping tools (e.g., ZIP code–based software) as the sales force expands.
• Help minimize disruption when expanding or realigning territories by building flexible, forward-looking sales structures.
  

Process Development & Infrastructure

• Develop scalable policies and workflows across sales, fulfillment, and customer support.
• Identify opportunities for automation and efficiency as the business scales.
• Create dashboards and reports to track KPIs such as account activation, reorder behavior, and engagement trends.
• Provide real-time market feedback to leadership and help shape hiring priorities for future commercial roles.

• 7+ years of B2B sales experience in aesthetics, dermatology, medical device, or physician-dispensed skincare.
• Proven success in launching new products into aesthetic practices and consistently exceeding sales targets.
• Demonstrated experience building strong, lasting relationships with dermatology practices.
• Experience supporting operational processes (fulfillment, CRM, SOPs) in an early-stage or resource-limited environment.
• Track record of building or mentoring teams, with interest in scaling a sales organization.
• Executive presence and confidence in presenting to providers, board members, and investors.
• Strong analytical skills with ability to provide sales input into reporting, forecasting, and territory planning.
• Strong business acumen with ability to advise practices on integration, ROI, and commercial strategy.
• Excellent written and verbal communication skills with physician and staff audiences.
• Highly organized, detail-oriented, and capable of operating autonomously in a fast-paced startup.
• Bachelor’s degree required; advanced degree (MBA/MS) preferred.

Rapalogix offers competitive compensation packages that are made up of base salary, comission and equity:

• Salary: $170,000 - $200,000, commensurate with experience
• Commission/Bonus: On-target earnings potential of approximately $80,000, tied to KPIs and management by objectives (MBOs) set quarterly in alignment with business priorities
• Total On-Target Earnings (OTE): $250,000 - $280,000+
• Equity: Competitive early-stage equity grant vesting over 4 years with 1-year cliff

In addition to being part of a brilliant team of collaborative innovators, you will also enjoy the following benefits as a member of the Rapalogix team:

• 16 Company holidays and unlimited vacation policy
• Comprehensive medical, dental, and vision insurance with fully employer paid coverage options for employees
• Employee Assistance Program to provide free, confidential support for all employees and their dependents through Optum’s Life and Work Well
• Flexible spending accounts and health savings account
• Adoption assistance
• Short & long term disability
• Basic life & AD&D insurance, as well as voluntary life insurance